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Understand the Rules That Cover Your Account

Every account on simba96 operates under a defined set of legal terms — covering how your account is opened, how your wallet transactions via DANA, OVO, or GoPay are processed, and what rules apply to your activity.

Terms of UseAccount RulesPrivacy PolicyDANA, OVO, GoPay ConditionsJurisdiction Notice
simba96 Understand the Rules That Cover Your Account
LEGAL CONTACT PATHS

Reach Us on Legal or Policy Questions

If you have a question about our terms, need to flag a legal concern, or want to request a copy of your account data, our support team handles these through dedicated policy contact paths. You can reach us via live chat, email, or our account help form — whichever works for you.

Live Chat Open the chat widget from your account dashboard to raise a legal or policy question directly. Our team routes policy queries to the right contact within the session.
Email Support Send policy requests, data queries, or terms disputes to our support email. Include your account ID and the specific clause or concern you are referencing for a faster response.
Account Help Form Use the account help form inside your profile settings to submit formal requests — including account closure, data deletion, or terms clarification — with a written record attached.
HOW WE HANDLE THIS

Account Security and Data Practices at simba96

We apply specific controls to how your account data is stored, who can access it, and how long it is retained. These are not broad statements — each item below reflects a concrete practice you can hold us to. If something does not match your expectation, our support contact paths above are the right place to raise it.

Data Storage

Account data — including wallet details linked to DANA, OVO, or GoPay — is stored with encryption at rest. We do not share your personal details with third parties for marketing purposes.

Cookie Use

We use session cookies to keep you logged in and performance cookies to understand how the lobby loads on your device. You can manage cookie preferences from your browser settings at any time.

Retention Period

We retain account records for the period required under applicable rules. Once that period ends and your account is closed, personal data not required for legal compliance is deleted on a scheduled cycle.

Account Security Steps

Login to your account triggers an OTP verification step on your registered mobile number. If you suspect unauthorised access, use the account help form immediately to flag and freeze the account.

Common Legal Questions About Your Account

These are the questions we hear most when it comes to account terms, data rights, and legal conditions. If yours is not here, the support paths above will get you a direct answer.

The full terms document is accessible from the footer of the site under Legal. It covers account rules, payment conditions for DANA, OVO, and GoPay, and dispute procedures in full.

Yes. Submit a data request through the account help form in your profile settings. We will compile and send your data within the timeframe required by applicable policy, to your registered contact.

On account closure, we retain records for the legally required period. Data no longer needed for compliance is deleted on a scheduled cycle. You can request confirmation of deletion after the retention period ends.

Yes. Our terms apply to all accounts regardless of city. Access and eligibility depend on local law in your region of Indonesia; the same rules apply whether you are in Jakarta or Surabaya.

Raise the dispute through live chat or email support with your transaction reference number. Payment disputes involving OVO or GoPay are reviewed against our transaction logs and the wallet provider's records.

We notify registered accounts via the contact method on file when material terms change. Continued use of the account after the effective date of a change counts as acceptance of the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.