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Terms Conditions That Govern Your simba96 Account

Before you open an account on simba96, these Terms & Conditions set out what you agree to — covering how your account works, how wallet transactions via DANA, OVO, or GoPay are handled, and what we expect from you as an account holder.

Account EligibilityWallet & Payment RulesFair Use PolicyAccount Suspension TermsGoverning Jurisdiction

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What These Terms Cover and How They Apply

simba96 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These Terms & Conditions form a binding agreement between you and simba96 the moment you complete account registration. They apply to every action you take within the lobby — from logging in on mobile to requesting a withdrawal to your DANA, OVO, or GoPay wallet. We

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may update these terms at any time; continuing to use your account after a change goes live means you accept the revised version. If you disagree with any part, your recourse is to close your account and stop using the service. Eligibility is your responsibility. You
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confirm that you are of legal age in your jurisdiction and that accessing our services does not violate any law applicable to you. Availability depends on local law and is offered only in eligible regions. We do not knowingly onboard accounts from restricted territories, and accounts
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found to be in breach of eligibility rules will be suspended pending review. Your account is personal and non-transferable. Sharing login credentials, operating multiple accounts, or using automated tools to interact with the lobby violates these terms. Any wallet linked to your account — whether DANA,
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OVO, or GoPay — must be registered in your own name; mismatched wallet ownership is grounds for a withdrawal hold until identity is confirmed through our standard verification step.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE IT

Account Security, Data, and Your Rights Under These Terms

Our obligations under these Terms & Conditions go both ways. Here is how we handle the areas that matter most to your account.

Account Security

We use encrypted connections and OTP verification at login. If you suspect unauthorised access, lock your account from the security settings page and contact support immediately.

Data Retention

We retain your account records — including transaction history with DANA, OVO, and GoPay — for the period required under applicable law, then delete or anonymise them on schedule.

Cookies and Session Data

Our lobby uses session cookies to keep you logged in across page loads. You can manage cookie preferences from your browser settings; blocking essential cookies will interrupt lobby access.

Requesting Changes or Closure

To update your registered wallet, correct account details, or request account closure, contact support with a verified ID. We process data-change requests within the timeframe stated in our privacy policy.

TERMS QUERIES

Reach Us About These Terms

If any clause in these Terms & Conditions is unclear, or if you need to dispute a decision made under them — such as an account suspension or a withheld withdrawal — contact our Indonesia support team directly. We handle terms-related queries separately from general account help, so use the channels below and reference your account ID in every message to speed up the review.

Team online

Live Chat

Open the chat widget inside your account dashboard for direct terms and dispute queries. Available during supported Indonesia hours.

Email Support

Send a detailed written query to our support address. Include your account ID and the specific clause or decision you are asking about.

Account Help Centre

Browse our self-service articles covering account eligibility, wallet rules, and common policy questions before escalating to live support.

Common Questions About Our Terms & Conditions

Below are the questions we hear most often from account holders in Jakarta, Surabaya, and across Indonesia about how these terms work in practice.

We may update these terms at any time. We will post the revised version with a new effective date. Continued use of your account after that date constitutes acceptance of the updated terms.

Depending on the severity, we may warn, suspend, or permanently close your account. Funds in a suspended account are reviewed under our standard verification process before any withdrawal is approved.

A hold is triggered when the wallet name does not match your verified account details. Submit a valid ID through our support channel and we will review the withdrawal once the identity check clears.

No. These terms permit one account per person. Duplicate accounts will be merged or closed, and any balance from the secondary account may be forfeited under our fair-use policy.

Contact our support team by email with your account ID and a specific date range. We will provide the records within the timeframe set out in our data policy, subject to local legal requirements.

Access to simba96 and the enforceability of these terms depend on local law and the eligible regions we serve. If your jurisdiction restricts this type of service, you are responsible for compliance before opening an account.

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